518 E-COM ships exclusively to addresses within the United States (USA). We do not currently offer international shipping.

Order Processing

Orders are processed within 1–3 business days (Monday–Saturday). Orders placed after 5:00 PM PST, on weekends, or on public holidays will be processed on the next business day.

Shipping Methods & Carriers

We partner with reliable carriers such as USPS, UPS, and FedEx, depending on package size, destination, and shipping speed selected. Delivery times are estimates only and may vary based on location and carrier performance.

Shipping Costs

Shipping fees are calculated at checkout based on order weight, destination within the USA, and the chosen shipping method. Free shipping may be available on qualifying orders (details are shown during checkout).

Estimated Delivery Times

  • Continental USA: 3–7 business days (standard shipping)
  • Expedited options (e.g., 2-day or overnight) are available at checkout where supported by the carrier.

Important Notes

We are not responsible for delays caused by shipping carriers, weather conditions, holidays, customs issues, or incorrect shipping addresses provided by the customer.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package directly on the carrier’s website.

Lost, Damaged, or Delayed Packages

If your order does not arrive within the estimated delivery window or arrives damaged:

  • Contact us within 7 days of the expected delivery date.
  • Provide your order number and clear photos of any damage (if applicable).
  • We will work with the carrier to investigate and resolve the issue, which may include reshipping the order or issuing a refund.

Last updated: May 6, 2026

Contact Us

Email: info@518ecom.co